Site Map Icon
RSS Feed icon
June 21, 2024
Download Our App!

Communication is Key

It has come to our attention that a large number of emails are being returned, inhibiting our ability to communicate with you, the members.  If you have not received an email message in the past two weeks, please do the following:

If you have used your USPS email, the system will reject the Union's email. Please use your private email. Rest assured we do not share your email with anyone, especially marketers.

If you have used a private email, make sure that our emails are not being placed in your spam folder. Mark the emails as not spam, or place in the white list.

Check the email in your profile, and make sure it is entered correctly.

Timely communication is integral to our mission, to keep you, the member informed. Please help us help you.

<< June 2024 >>
2 3 4 5 6 7 8
9 10 11 12 13 14 15
16 17 18 19 20 21 22
23 24 25 26 27 28 29
Action Center
Boycott Staples
Let Staples know we will not sit by while they take our jobs!! Click on the link to get a downloadable flyer!
A radio station dedicated to union causes
The Postal Service is again urging workers to take a survey, called PULSE. Just like the VOE, the Union urges members to boycott this survey.
Contract Actions
Wear your Sticker Thursdays
OIG and Postal Passport Acceptance
Updated On: Aug 27, 2018

USPS OIG Audit Report: Optimization of Passport Facilities


  • 1

The U.S. Postal Service accepts passport applications at over 5,000 post offices nationwide on behalf of the U.S. Department of State. The Postal Service agreed to accept passport applications for a minimum of 5 hours per day. There is a $25 fee for first-time applications and no fee for renewal applications. Some locations offer passport photo services for an additional $15. In fiscal year (FY) 2014, the Postal Service generated $129.4 million in revenue from processing about 5.2 million passport applications.

The Glendale, CA, Post Office recently opened a ?mega passports office? to better serve applicants.

The Glendale, CA, Post Office opened a “mega passports office” to better serve applicants.

In 2013, the Postal Service initiated a pilot at five passport acceptance facilities, designating them passport centers. The centers, located in the Pacific Area, offered expanded service hours and dedicated staff to facilitate the passport application process. From FY 2013 to FY 2014, the number of passport applications processed at these centers increased by almost 150 percent, and revenue increased by about $1.2 million. As a result, management plans to increase the number of passport centers nationwide by FY 2016 but has not identified specific facilities.

Our objective was to determine whether opportunities exist for the Postal Service to optimize its passport acceptance facilities.

What the OIG Found 
The Postal Service has opportunities to optimize its passport acceptance facilities, increase passport program revenue, improve customer service, and strengthen the reliability of the passport facility information on its website.

We identified 181 facilities that, like the five pilot passport centers, are close to a U.S. border or a shopping center and offer passport photo services. Revenue at these 181 facilities increased by about $4.4 million, or 34.8 percent, from FY 2012 through FY 2014. Because these passport acceptance facilities are successful and share key attributes with the five centers, the Postal Service could increase revenue by converting them into passport centers.

The Postal Service also has an opportunity to increase revenue from passport photo services. Management did not offer passport photos at some acceptance facilities, stating that this was not a core business function and that the law prohibits the Postal Service from making the passport photo fee market competitive.

Management set a nationwide fee of $15, which was as much as $7 (or 47 percent) higher than competitors’ fees. Based on our analysis, neither the Code of Federal Regulations nor the U.S. Code prohibits a price restructuring of passport photo fees. We estimated the Postal Service could have generated an additional $19.1 million if customers purchased a photo for at least 48.1 percent of every passport application submitted in FY 2014. The Postal Service could further maximize its revenue by making the fee more competitive.

The Postal Service can also improve customer service at its passport acceptance facilities. In FY 2014, its Customer Care Centers received 237 complaints related to the passport program, of which 149 (63 percent) pertained to customer service. These complaints occurred because acceptance facilities do not have dedicated staff to provide passport services.

Lastly, the Postal Service’s website did not accurately specify which post offices accepted passport applications because the Postal Service did not always certify passport facilities data. If the Postal Service does not improve the reliability of information on its website, customers may experience delays and frustrations, leading them to seek other passport service providers.

What the OIG Recommended 
We recommended management evaluate expanding the passport acceptance center pilot program nationwide, establish photo services at all acceptance facilities, and re-evaluate and update the fee charged for passport photos.

We also recommended management educate employees about the importance of passport acceptance to revenue generation and update facilities’ data on the Postal Service’s website.

To read the full OIG report, click here.

Long Island NY Area Local
Copyright © 2024, All Rights Reserved.
Powered By UnionActive™

3714 hits since Mar 01, 2024

Top of Page image